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iPhone 6s and iPhone 6s Plus Service Program for No Power Issues

Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail. This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019.

If you believe you have experienced this issue, please use the serial number checker below to see if your iPhone 6s or iPhone 6s Plus is eligible for repair, free of charge.

Serial Number
 

Finding your serial number is easy. See how.

 

Note: No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone 6s or iPhone 6s Plus serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.
If you believe your iPhone 6s or iPhone 6s Plus was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.
This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s and iPhone 6s Plus.
The program covers affected iPhone 6s and iPhone 6s Plus devices for 2 years after the first retail sale of the unit.


Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen as shown in the images below.

 

Apple Watch, full face view
Apple Watch, angled side view

Apple or an Apple Authorized Service Provider will replace the screen on eligible Apple Watch units that exhibit this type of crack, free of charge.

Eligible Models

The models below are eligible for this program. See Identify your Apple Watch to look up your Apple Watch model, collection, and color.

 

Series and ModelCase SizesColor and MaterialSold Dates
Apple Watch Series 2 38mm and 42mm Space gray, gold, rose gold, and silver aluminum September 2016 - September 2017
Apple Watch Nike+ Series 2 38mm and 42mm Space gray and silver aluminum October 2016 - October 2017

Apple Watch Series 3 (GPS)

Apple Watch Series 3 (GPS+ Cellular)

38mm and 42mm Space gray, gold, and silver aluminum September 2017 - September 2019

Apple Watch Nike+ Series 3 (GPS)

Apple Watch Nike+ Series 3 (GPS+ Cellular)

38mm and 42mm Space gray and silver aluminum October 2017 - September 2019

 

No other Apple Watch models are part of this program.

Service Process

Choose one of the options below to have your Apple Watch serviced. In all cases, your device will be sent to an Apple Repair Center. Your Apple Watch will be examined prior to any service to verify that it is eligible for this program.Your Apple Watch will be returned to you in approximately 5 business days.

 

 

To prepare your Apple Watch for service, please review Before you send us your Apple Watch.

Note: If your Apple Watch has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program does not extend the standard warranty coverage of your Apple Watch.
The program covers eligible aluminum models of Apple Watch Series 2 and Series 3 for three years after the first retail sale of the unit or one year from the start date of this program, whichever is longer.

iPhone X Display Module Replacement Program for Touch Issues

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

    The display, or part of the display, does not respond or responds intermittently to touch
    The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone X.

If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund.

The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.

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iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

Replacement Process

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:

 

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

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Multi-Touch Repair Program for iPhone 6 Plus

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.

Service Process

Choose one of the service options below. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the service process, please back up your data to iTunes or iCloud.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

Pricing offered by Apple Authorized Service Providers may vary.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

                                                         

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.

Eligibility

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.

 

If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.

 

Serial Number
 

Finding your serial number is easy. See how.

 

Note: This program does not affect other MacBook Pro models.

Replacement Process
Choose one of the service options below to have your battery replaced. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.

To prepare your MacBook Pro for service, please back up your data.

This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro.

This program does not affect your statutory or warranty rights.

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Apple AC Wall Plug Adapter Exchange Program

Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.

 

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

 

Affected Redesigned
Affected adapter detail Redesigned adapter detail

 

Affected Adapter Prong Types
European Adapter Korean Adapter Australian/Argentinian Adapter Brazilian Adapter
Round thin pins,
slightly slanted inward
Round thick pins Flat angled blades Round thin pins
Continental Europe Korea Australia
New Zealand
Argentina
Brazil

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.

Exchange Process

Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

 

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

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iSight Camera Replacement Program for iPhone 6 Plus

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge.

 

Eligibility

If your iPhone 6 Plus is in working order and exhibits the symptom described above, use the serial number checker below to see if it is eligible for this program. This program only applies to iPhone 6 Plus.

Replacement process

Choose one of the service options below to have your iSight camera replaced.

Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the replacement process, please back up your data to iTunes or iCloud.

Note: If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6 Plus.

The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.

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13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

 

Eligibility

First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.

Serial Number
 

Finding your serial number is easy. See how.

 

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

Service Process

Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.

Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.

  • A technician will run a utility to update your drive firmware which will take approximately one hour or less.
  • Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
  • After service, you will need to restore your data from a backup.

Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.

Note: Any files that were already corrupted prior to service, cannot be restored.

Choose one of the options below to have your drive serviced.

If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.

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MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

 

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on
  • Computer restarts unexpectedly

 

Products affected

  • 15-inch and 17-inch MacBook Pro models manufactured in 2011
  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
Identify your model

Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:

Check your coverage

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

 

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.

Repair Process

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

Please back up your data before your MacBook Pro is serviced. Learn more about backup options.

  • Carry-in
    • Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
    • A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
    • Repair turn around time will vary based upon parts and technician availability.
    • You will be notified when your MacBook Pro is ready for pickup.
  • Mail-in
    • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
    • A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
    • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
    • After it has been serviced, your MacBook Pro will be returned to you by mail.
Additional Information

Apple is contacting customers who paid for a repair either through Apple or an Apple Authorized Service Provider to arrange reimbursement.  If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Pro.

The program covers affected MacBook Pro models until February 27, 2016 or three years from its original date of sale, whichever provides longer coverage for you.

Keyboard Service Program for MacBook and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

    • Letters or characters repeat unexpectedly
    • Letters or characters do not appear
    • Key(s) feel "sticky" or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

Note: No other Mac notebook models are part of this program.

Service Process

Please choose one of the options below for service. Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

To prepare your unit for service, please backup your data.

Note: If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro.

If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Eligibility

Use the serial number checker below to see if your device qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

Replacement process

Choose one of the service options below to have your battery replaced. Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.

To prepare your MacBook Pro for service, please backup your data.

Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 5 years after the first retail sale of the unit.