Call us toll free: +1 800 789 50 12
Top notch Multipurpose WordPress Theme!

Information

http://www.upc.co.th/main/wp-content/uploads/2016/11/iphone6s.png

iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

Replacement Process

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:

 

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

http://www.upc.co.th/main/wp-content/uploads/2016/11/iphone6plus.jpg

Multi-Touch Repair Program for iPhone 6 Plus

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.

Service Process

Choose one of the service options below. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the service process, please back up your data to iTunes or iCloud.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

Pricing offered by Apple Authorized Service Providers may vary.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

http://www.upc.co.th/main/wp-content/uploads/2016/02/usbc_chargecable.png

Apple USB-C Charge Cable Replacement Program

A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.

Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory.

For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.

All other eligible MacBook owners should use the replacement process below to receive a new USB-C charge cable.

Identifying an affected cable

Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text. See images below.

Affected cable Affected cable detail
Redesigned cable Redesigned cable detail

 

Replacement Process

Please choose one of the options below to receive a new USB-C charge cable. We will need your MacBook serial number to verify eligibility for this program. Learn how to find your serial number here.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of the MacBook.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

The program covers the affected USB-C charge cables until June 8, 2018.

http://www.upc.co.th/main/wp-content/uploads/2016/02/MacBook-Pro-Repair-Extension-Program-for-Video-Issues.png

Apple AC Wall Plug Adapter Exchange Program

Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.

 

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

 

Affected Redesigned
Affected adapter detail Redesigned adapter detail

 

Affected Adapter Prong Types
European Adapter Korean Adapter Australian/Argentinian Adapter Brazilian Adapter
Round thin pins,
slightly slanted inward
Round thick pins Flat angled blades Round thin pins
Continental Europe Korea Australia
New Zealand
Argentina
Brazil

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.

Exchange Process

Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

 

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

http://www.upc.co.th/main/wp-content/uploads/2016/02/iphone6plus-isight-camera.jpg

iSight Camera Replacement Program for iPhone 6 Plus

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge.

 

Eligibility

If your iPhone 6 Plus is in working order and exhibits the symptom described above, use the serial number checker below to see if it is eligible for this program. This program only applies to iPhone 6 Plus.

Replacement process

Choose one of the service options below to have your iSight camera replaced.

Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the replacement process, please back up your data to iTunes or iCloud.

Note: If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6 Plus.

The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.

http://www.upc.co.th/main/wp-content/uploads/2016/02/imac_27inch_late2012.jpg

iMac (27-inch) 3TB Hard Drive Replacement Program

Apple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions. These systems were sold between December 2012 and September 2013.

Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.

Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 3TB hard drive, you can enter your serial number below to see if it's part of this program.

 

Replacement Process

Apple recommends replacing affected hard drives as soon as possible. Please choose one of the options below:

  • Apple Retail Store - Set up an appointment with a Genius.
  • Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us for local service options.


Before you go in for service, Apple strongly recommends backing up your data. Learn more about backup options.

Additional Information

You will need to re-install your operating system, other applications and any backed up data after your hard drive is replaced. Please refer to About OS X Recovery for instructions.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMac models until December 19, 2015 or three years from its original date of sale, whichever provides longer coverage for you.

http://www.upc.co.th/main/wp-content/uploads/2016/02/Beats-Pill-XL-Speaker-Recall-Program.jpg

Beats Pill XL Speaker Recall Program

Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.

Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided to recall this product. If you have a Beats Pill XL Speaker, please stop using it and follow the process below to send it to Apple. In exchange, we will provide you with an Apple Store credit or electronic payment in the amount of $325 USD or approximate equivalent in local currency.

This program only applies to the Beats Pill XL speaker which is shown below. The Beats Pill XL Speaker comes in 5 colors: black, white, pink, metallic sky and titanium which are also shown on this web page.

 

Return Process

Here’s how the process works:

  • Please submit your return request by completing this web form.
  • We will send you a postage paid box so you can return your Pill XL speaker to us.
  • After we receive it, your Apple Store credit or electronic payment will be available within approximately 3 weeks.
Additional Information

Product returns will only be processed via the web for this program. Please do not attempt to return your product to any location that sells or supports Apple or Beats products.

This program does not affect your statutory or warranty rights to receive a refund.

If you need assistance with the return process or have questions about requesting a refund, please contact Apple Support.

http://www.upc.co.th/main/wp-content/uploads/2016/02/MacBook-Pro-Repair-Extension-Program-for-Video-Issues.png

MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

 

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on
  • Computer restarts unexpectedly

 

Products affected

  • 15-inch and 17-inch MacBook Pro models manufactured in 2011
  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
Identify your model

Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:

Check your coverage

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

 

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.

Repair Process

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

Please back up your data before your MacBook Pro is serviced. Learn more about backup options.

  • Carry-in
    • Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
    • A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
    • Repair turn around time will vary based upon parts and technician availability.
    • You will be notified when your MacBook Pro is ready for pickup.
  • Mail-in
    • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
    • A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
    • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
    • After it has been serviced, your MacBook Pro will be returned to you by mail.
Additional Information

Apple is contacting customers who paid for a repair either through Apple or an Apple Authorized Service Provider to arrange reimbursement.  If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Pro.

The program covers affected MacBook Pro models until February 27, 2016 or three years from its original date of sale, whichever provides longer coverage for you.

iPhone 5 Battery Replacement Program

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

 

Replacement process

Find a participating wireless carrier to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

To prepare your iPhone 5 for the battery replacement process, please follow the steps below:

  • Back up your data to iTunes or iCloud
  • Turn off Find my iPhone
  • Erase data and settings in Settings > General > Reset > Erase all Content and Settings

Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 5.

The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.

MacBook Bottom Case Replacement Program


Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.
Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.

Bottom Case Replacement Process

You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.

Assisted service

• Visit an Apple Retail Store
• Visit an Apple Authorized Service Provider

Self service

• Order a replacement bottom case kit online.
     ◦ You will receive a kit that includes a new bottom case, screws, a Phillips head screwdriver, and instructions for how to remove the current bottom case and install the new one.
     ◦ If you feel comfortable with the self-service option, you can place your order via the web.
Note: If your MacBook does not exhibit any signs of this issue, no action is required on your part at this time.

Additional Information

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook.
This program covers affected MacBooks for four years from original purchase date. Apple will continue to evaluate the service data and will provide further extensions to this program as needed.

MacBook Air Flash Storage Drive Replacement Program


Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.
Apple or an Apple Authorized Service Provider (AASP) will repair or replace affected flash storage drives, free of charge.
If you ran a firmware update and were directed to this web page, skip to Replacement Process section for next steps.
To see if your drive may be affected, go to the Mac App Store, click on Updates and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed back to this page for next steps if needed.
IMPORTANT: If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you bring your MacBook Air in for service.

Replacement Process

If your MacBook Air has an affected flash drive, please contact one of the Apple service providers below to schedule an appointment to determine if the drive can be repaired or if it needs to be replaced:
• Apple Retail Store
• Apple Authorized Service Provider
• Apple Technical Support
Before you bring your MacBook Air in for service, please back up your data.

Additional Information

You will be able to reinstall the operating system version that shipped with your product by going to the Mac App Store. Any other applications or other data should be restored from the back up that you made before the replacement.
If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook Air.
The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.

iPhone 5 Sleep/Wake Button Replacement Program

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently.  iPhone 5 models manufactured through March 2013 may be affected by this issue.
Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.
The sleep/wake button is located on the top of your iPhone 5:

Eligibility

If your sleep/wake button isn’t working properly, please enter your iPhone 5 serial number below to see if it qualifies for this program.
Please see the Replacement Process section for next steps.
Note: If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time.

Replacement Process

Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. See below for details. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings.
Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the sleep/wake button, that issue will need to be resolved prior to the sleep/wake button replacement. In some cases, there may be a cost associated with the repair.

How to send your iPhone 5 to an Apple Repair Center

• Carry-in
     ◦ Bring your iPhone 5 to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
     ◦ Your iPhone will be examined to verify eligibility, and then sent to the local Apple Repair Center.
     ◦ You will be notified when your iPhone is ready for pickup.
• If you require a loaner during the time that your iPhone is being serviced, participating Apple Retail Stores and Apple Authorized Service Providers will have iPhone 5 models (16GB only) available.
Note: To use the carry-in option, you must visit an Apple Retail Store or participating Apple Authorized Service Provider and not a wireless carrier partner.
• Mail-in
     ◦ Call Apple and request a postage paid box to send your iPhone in to the local Apple
     ◦ Your iPhone will be examined by the Repair Center to verify eligibility. ◦ After it has been serviced, your iPhone will be returned to you by mail.

Preparing your iPhone 5 for service

Make sure your iPhone is ready for service by completing the following steps:
• Back up your data to iTunes or iCloud
• Turn off Find my iPhone
• Erase data and settings in Settings > General > Reset > Erase all Content and Settings
• Remove any case or cover
Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.

Additional Information

Apple may restrict or limit repair to the original country of purchase.
Your iPhone 5 must be in working order to qualify for this program.
If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iPhone.
The program covers iPhone 5 models for 2 years after the first retail sale of the unit.

iPod nano (1st generation) Replacement Program

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006. This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the web.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information

Identifying an iPod nano (1st gen):
• It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
If you need assistance with placing an order, please visit an Apple Retail Store and bring your iPod nano with you for serial number validation.
Your replacement iPod is under warranty for 90 days from the date of service.

MacBook Bottom Case Replacement Program

Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.
Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.

Bottom Case Replacement Process

You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.

 

  • Visit an Apple Retail Store - Set up an appointment with a Genius.
  • Visit an Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us.

Note: If your MacBook does not exhibit any signs of this issue, no action is required on your part at this time.

Additional Information

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook.

This program covers affected MacBooks for four years from original purchase date. Apple will continue to evaluate the service data and will provide further extensions to this program as needed.