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iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

Replacement Process

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:

 

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

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Multi-Touch Repair Program for iPhone 6 Plus

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.

Service Process

Choose one of the service options below. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the service process, please back up your data to iTunes or iCloud.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

Pricing offered by Apple Authorized Service Providers may vary.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

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Apple USB-C Charge Cable Replacement Program

A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.

Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory.

For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.

All other eligible MacBook owners should use the replacement process below to receive a new USB-C charge cable.

Identifying an affected cable

Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text. See images below.

Affected cable Affected cable detail
Redesigned cable Redesigned cable detail

 

Replacement Process

Please choose one of the options below to receive a new USB-C charge cable. We will need your MacBook serial number to verify eligibility for this program. Learn how to find your serial number here.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of the MacBook.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

The program covers the affected USB-C charge cables until June 8, 2018.

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Apple AC Wall Plug Adapter Exchange Program

Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.

 

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

 

Affected Redesigned
Affected adapter detail Redesigned adapter detail

 

Affected Adapter Prong Types
European Adapter Korean Adapter Australian/Argentinian Adapter Brazilian Adapter
Round thin pins,
slightly slanted inward
Round thick pins Flat angled blades Round thin pins
Continental Europe Korea Australia
New Zealand
Argentina
Brazil

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.

Exchange Process

Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

 

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

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iSight Camera Replacement Program for iPhone 6 Plus

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge.

 

Eligibility

If your iPhone 6 Plus is in working order and exhibits the symptom described above, use the serial number checker below to see if it is eligible for this program. This program only applies to iPhone 6 Plus.

Replacement process

Choose one of the service options below to have your iSight camera replaced.

Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact us.

 

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6 Plus for the replacement process, please back up your data to iTunes or iCloud.

Note: If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6 Plus.

The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.

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Beats Pill XL Speaker Recall Program

Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.

Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided to recall this product. If you have a Beats Pill XL Speaker, please stop using it and follow the process below to send it to Apple. In exchange, we will provide you with an Apple Store credit or electronic payment in the amount of $325 USD or approximate equivalent in local currency.

This program only applies to the Beats Pill XL speaker which is shown below. The Beats Pill XL Speaker comes in 5 colors: black, white, pink, metallic sky and titanium which are also shown on this web page.

 

Return Process

Here’s how the process works:

  • Please submit your return request by completing this web form.
  • We will send you a postage paid box so you can return your Pill XL speaker to us.
  • After we receive it, your Apple Store credit or electronic payment will be available within approximately 3 weeks.
Additional Information

Product returns will only be processed via the web for this program. Please do not attempt to return your product to any location that sells or supports Apple or Beats products.

This program does not affect your statutory or warranty rights to receive a refund.

If you need assistance with the return process or have questions about requesting a refund, please contact Apple Support.

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MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

 

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on
  • Computer restarts unexpectedly

 

Products affected

  • 15-inch and 17-inch MacBook Pro models manufactured in 2011
  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
Identify your model

Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:

Check your coverage

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

 

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.

Repair Process

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

Please back up your data before your MacBook Pro is serviced. Learn more about backup options.

  • Carry-in
    • Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
    • A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
    • Repair turn around time will vary based upon parts and technician availability.
    • You will be notified when your MacBook Pro is ready for pickup.
  • Mail-in
    • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
    • A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
    • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
    • After it has been serviced, your MacBook Pro will be returned to you by mail.
Additional Information

Apple is contacting customers who paid for a repair either through Apple or an Apple Authorized Service Provider to arrange reimbursement.  If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Pro.

The program covers affected MacBook Pro models until February 27, 2016 or three years from its original date of sale, whichever provides longer coverage for you.